Office Job Needed

ERIC DIAZ



6014 Hazelhurst Pl #6

North Hollywood, CA 91606

(818) 536-1457

g2000_2000@yahoo.com



Objective



Seeking an administrative position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.



Education



Cal State University, Northridge

Northridge, CA

To be completed- June 2010

B.S., Business Administration



Work Experience



In-X-Cess, Valley Pro-Video

Operations Assistant

2/2007-present

Northridge, CA



Handled all customer support inquiries via phone and e-mail for a large online retailer



Edited and assisted in writing communications for website, video synopsis and other

company advertising material



Ensuring company merchandise is shipped to the customer in a timely manner



Responsible for inventory, ordering and purchasing



Processing customer orders using an in-house database system



Mark Cooper Consulting

Administrative Assistant (Temp)

6/2006–2/2007

Los Angeles, CA



Performed various administrative support duties including, but not limited to; answering the phone, directing calls, sorting mail, typing letters, greeting visitors, generating correspondence.



Provided daily customer service to internal and external customers.

Required strict confidentiality in dealing with sensitive information and organizational understanding and awareness.



Other duties included; copying, filing, updating bulletin boards, and general monitoring of the appearance of reception area.



RBP Financial Inc.

Administrative Assistant

9/2005-6/2006

Santa Clarita, CA



Responsible for sustaining the Customer Service with the New Accounts Department.



Assisted customers with questions on orders, and explained services.



Answered an average of 100 to 200 incoming calls daily.



Provided excellent customer service to all patrons with appointments and scheduling.



Profile



MS Word, Excel, PowerPoint, Microsoft Business Solutions-Great Plains

Excellent verbal and written communication skills, in both English and Spanish.

Adapts to change with flexibility and learns quickly.

Well organized and detail oriented.

Confident and creative with an out-going personality.

Innovative and forward thinking with a “can do” approach. Ability to recognize problems and/or opportunities and identify solutions.

Effectively works in a team environment as well as with little or no supervision.



References



Available upon request.